Addiction Support Services

Empowering Change from Harm Reduction to Recovery

Addiction Support Services guide youth and adults with substance use challenges toward safer and healthier lives. Whether it’s a residential treatment program, a withdrawal management center, supportive recovery housing, an overdose prevention site, a safe supply initiative, or community outreach and peer support, these services offer compassion, dignity, and hope on every step of the journey. Yet frontline teams in this face urgent crises like overdoses and withdrawal emergencies, complex needs, pervasive stigma, limited resources, and the need to collaborate across multiple organizations.

Mareto simplifies these challenges, allowing your team to refocus energy on building trust, reducing harm, and supporting each person’s individualized path to stability and recovery, letting your team spend less time on paperwork and more time on meaningful care.

Why Addiction Support Services use Mareto

Personalized Recovery Pathways & Goal Tracking
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Track client goals, progress, and individualized pathways, regardless of how each person defines their recovery, from harm reduction milestones, such as reduced use or improved health, to steps toward abstinence and sobriety. Capture each person's unique story, including their substance use history, strengths and challenges, and treatment plans. With Mareto, you can tailor intake forms, assessments, and care plans to fit any model.

Proactive Risk Assessment & Relapse Prevention
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Equips your team to manage risk assessments, safety plans, and relapse prevention strategies in one place. Staff can document overdose risks or withdrawal warnings, create personalized safety plans, like overdose response plans or triggers and coping strategies, and set alerts or reminders for wellness checks and risk review meetings. As clients transition through stages of treatment, Mareto helps ensure continuity of care and proactive planning to prevent relapse.

Trauma-Informed Documentation
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Use people-first, non-stigmatizing language with customizable fields so you can document in a respectful, empowering manner aligned with best practices for reducing substance use stigma. Staff can record notes in a compassionate tone and include client preferences or cultural considerations, rather than just checkboxes, ensuring that the act of documentation itself does not re-traumatize or alienate clients. Sensitive details, like trauma history or health status, can be restricted to only authorized team members, building trust through privacy.

Seamless Multi-Disciplinary Collaboration
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Enable coordination across internal teams and partner agencies. Log and track referrals to other programs, securely share relevant case information, and follow up to ensure the person gets the support they need, all while upholding strict client confidentiality. This connected approach ensures individuals have access to the comprehensive network of care they need across services. By breaking down barriers between peer support workers, clinicians, housing providers, and community partners, Mareto helps you deliver truly wraparound support.

Insightful Reporting & Impact Demonstration
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Turns your frontline data into actionable insights and shareable reports in seconds. Instantly generate detailed reports and visualizations of service utilization, client outcomes, and program performance. Filter and compile exactly the data you need, then export anonymized aggregate data to meet reporting requirements for grants or government contracts. Whether it’s generating a board report or responding to an urgent request from a donor, your team will save countless hours gathering information.

Canadian Privacy & Security
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All data is stored securely on Canadian servers, compliant with federal and provincial privacy regulations, with encryption and strict role-based access controls. By assuring individuals that their stories and history are safe and confidential, you foster the sense of safety necessary for honest engagement in treatment.

The Benefits for Your Organization.

For Peer Support Workers: Easily log their outreach encounters and notes in real time. Peer supporters can quickly identify if someone is requesting additional help or exhibiting warning signs, enabling the entire care team to respond more effectively. By streamlining documentation for peer-led activities, Mareto frees peer workers to focus on building trust and providing non-judgmental support, rather than spending time on paperwork.
For Harm Reduction Teams: Track critical interactions and outcomes while respecting client anonymity when needed. Record each visit or encounter, note any overdose interventions, and seamlessly refer participants to health or social services when they express readiness.
For Recovery Case Managers: Consolidate assessments, treatment plans, session notes, and progress updates in one place, providing a holistic view of each person’s journey. Easily update a client’s care plan after each meeting, track progress toward goals, like days sober, completed programs, or personal milestones, and coordinate services ranging from counseling and support groups to medical appointments and community resources.
For Housing Support Workers: Manage bed or unit assignments and instantly see who is staying in which location and for how long. Log home visits or room checks, record any incidents, like a medical emergency or a conflict in a shared living space, and update each resident’s housing stability plan. Immediately share that information with their case manager or outreach team so everyone can respond with a unified plan.
For Program Managers & Executive Directors: Easily monitor service delivery across all teams, see caseloads for each case worker, track key performance indicators (KPIs) like program occupancy, completion rates, or average length of stay, and identify trends at a glance through dashboards. Foster a culture of continuous improvement, prevent staff burnout, and confidently advocate for your mission with stakeholders.

Ready to Amplify your Impact?

Discover how Mareto can lighten your load, allowing your team to focus on helping people thrive in their recovery journey.

Request a Demo