Immigrant & Refugee Services

Supporting New Beginnings

Organizations serving immigrants, refugees, and newcomers across Canada offer a wide range of support, including settlement counselling, language training, housing assistance, legal aid, family reunification, and employment services. They emphasize dignity, inclusion, and cultural safety in their work, delivering care that is trauma-informed and client-centered. Whether it’s helping someone find stable housing, learn a new language, navigate complex paperwork, or reunite with family, frontline teams ensure each person’s journey is met with respect and support.

Mareto’s provides configurable workflows, intake forms, and secure progress tracking in one easy-to-use software. With Mareto, your organization can coordinate care seamlessly, streamline documentation, and ensure client confidentiality, allowing your staff to focus on delivering compassionate, culturally sensitive support and achieving positive outcomes.

Why Immigrant & Refugee Services use Mareto

Adaptive Workflows & Cultural Responsiveness
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Customize case management workflows for each service you offer, including refugee resettlement, temporary worker support, family sponsorship, and other relevant services. Include culturally relevant assessments, trauma-informed questionnaires, or community support plans in a way that makes sense for you. Whether you’re documenting a newcomer’s progress in language training or managing a crisis response for an at-risk refugee family, Mareto conforms to your processes.

Customized Intake & Care
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Customize intake forms, assessments, and care plans to reflect each individual's unique context and background. Capture preferred names, first language, immigration status, and personal goals. Flexible data fields allow you to document details such as family composition, prior education, or trauma history in a respectful and person-centered manner. Whether your program offers ESL classes, housing clinics, or legal workshops, Mareto adapts to your services.

Streamline Collaboration & Referrals
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Breaks down information silos by creating a secure hub for collaboration between caseworkers, volunteers, and partner agencies. Share updates and case notes in real time so everyone stays in sync. Log and track referrals to external programs, for instance, referring a family from settlement counseling to a refugee legal clinic or a mental health provider, and follow up automatically.

This creates warm hand-offs and continuous support. Mareto’s referral tools and shared case view make that coordination effortless, strengthening partnerships across your community.

Comprehensive Documentation & Reporting
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Log and track the outcomes that matter, from the number of newcomers placed in housing, families reunited, language levels achieved, or clients employed. Powerful dashboards and one-click reports turn data into stories. Instead of sifting through spreadsheets, your team can instantly generate charts and summaries for funders, boards, or government audits. This data-driven reporting not only saves countless hours but also clearly demonstrates your impact. With better insights, you can identify service gaps, secure more funding, and continually improve programs to better serve your communities.

Privacy and Trust by Design
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All data is encrypted and hosted on Canadian servers. With strict role-based access controls, you can restrict detailed trauma or medical notes to only authorized staff. Full audit trails and compliance with Canadian privacy regulations allow your organization to assure newcomers that their stories are held in trust.

The Benefits for Your Organization.

More Time for Direct Support: Streamlined workflows and consolidated records enable staff to spend less time on administrative tasks and more time with individuals.
Staff Wellbeing: User-friendly tools and automated processes reduce burnout. Empowered staff with modern software feel supported and can focus on the rewarding parts of their work, improving morale and retention.
Unified, Efficient Operations: Replace spreadsheets and paper forms to consolidate intake, scheduling, case notes, and outcomes in one place, reducing duplicate data entry and simplifying daily tasks.
Enhanced Team & Partner Collaboration: Shared case views and referral tracking keep internal teams and external partners aligned. Individuals receive coordinated, continuous care, and staff don’t need to re-enter client histories at every handoff, resulting in smoother support for clients.
Increased Client Trust & Engagement: Upholding confidentiality and using respectful, non-stigmatizing documentation makes clients feel safe. This trust encourages people to engage more fully in programs, which in turn leads to better outcomes.
Data-Driven Impact: Instant reports and dashboards equip you to meet funder requirements and make stronger grant applications. You’ll have concrete evidence of success (e.g., housing placements, job matches, language gains) to spotlight, and real-time data to identify and address gaps.

Ready to Strengthen Your Immigrant & Refugee Services?

Discover how Mareto can streamline case management, enhance collaboration, and safeguard what matters most, allowing you to focus on delivering dignified, culturally safe support.

Request a Demo